Member Services and Support

Below are some useful links to member related pages that will help you get started with getting your business online and maintaining your web site. If you need assistance, please don't hesitate to contact us.

How Do I Cancel My Service? Follow this link to the service cancellation form. We honor our 30-day guarantee but you must submit your cancellation request through this form
How Do I Upload Pages? If you are using an FTP program to upload your pages to the web server, these instructions will help you get started.
How Do I Get My Email? All hosting accounts come with email accounts. These instructions will help you setup Outlook, Outlook Express, and Thunderbird email programs to download your messages.
Web Mail vs. Email Clients - There are basically two different ways to access your email: use a browser to access your email or use a PC based email client.

Email Services and Spam Filtering ISP's are beginning to take a more serious position with spammers. These instructions describe how to "white list" email addresses that you want to receive email from. If you subscribe to ezines, you want to make sure you "white list" the email addresses.
DNS Settings - Once you decide on a domain name, and if you are not hosting your site with your registrar, you will need to setup the DNS IP addresses of your hosting service.
How Do I Get A Domain Name? Here are some basic instructions and help for how to find and purchase a domain name.
How Much Time Should I Spend Optimizing My Pages? Finding and using keywords for optimizing your pages is an important step. However, spend your time getting the basic "on-page" optimization correct and then move on.
Glossary of Internet Terms - I often forget that there are always new people just coming into the internet for the first time and they are not familiar with the terms and expressions used by those that have been around for a while. Use this Glossary of Internet Terms to get up to speed with the jargon.

See the Resources section for recommended tools you'll need for managing your web site.